State Farm® Insurance Agent Mitch Hanan
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ronda Prewitt
August 25, 2026
"State Farm was so great to work with. I highly recommend State Farm Insurance with Mitch Hanna in Springfield"
April Simmons
August 13, 2026
"They r so kind and helpful. Recommend them always for all insurance and financial needs"
Sandra Mani
July 30, 2026
"I can’t recommend Jeanette Stroups enough! From the very beginning, she has been absolutely amazing to work with. She’s always quick to respond, communicates clearly, and takes the time to make sure I fully understand everything. No matter what questions I’ve had, she’s been patient, knowledgeable, and genuinely willing to help.
It’s rare to find someone who makes the insurance process feel so easy and stress-free. Her professionalism, kindness, and dedication to her clients truly stand out. If you’re looking for an insurance agent who goes above and beyond, I highly recommend Jeanette. Thank you for everything you’ve done!"
Jon Ambrose
July 26, 2026
"The whole office has been great! We have been customers for a long time, and they’ve been genuinely helpful for several years. My wife and I recently purchased our first home. The process moved much faster than anyone anticipated. They were able to move quickly, get our coverage in place, and communicate with all parties, all while being competitively priced."
Sara Smith
July 8, 2026
"When I first switched to this agency, I was looking for an office and agent that was local. An office I could call and talk through a couple of different insurance scenarios. I called and initially spoke with Jeanette. She was absolutely understanding, friendly and honest in her assessment of my concerns. I immediately switched my Home and Auto to them. Not only were the rates fantastic but when I ended up needing to file a claim on my auto policy, I called and spoke with Jeanette, she was sympathetic and exceptionally knowledgeable. She walked me through the process of filing a claim including timelines and my options for repair. They have repeatedly gone above and beyond to offer outstanding customer service and a friendly voice on the other end of the line. No one wants to have to file a claim but when it happens it's nice to know that the agency you work with is there to support you! I highly recommend Mitch and his team, thank you for your kindness, respect and knowledge through a hard time for me!"
Hailey
June 9, 2026
"Mitch took his time making sure we thoroughly understood everything before moving forward with life insurance. We really appreciated the time he took with us!"
Juan Martinez
May 30, 2026
"Quiero compartir mi experiencia con state farm, refiriéndome a la agente Melany fue muy amable me ayudó a resolver todas mis dudas sobre mi seguro de auto y me ayudó a conseguir el mejor precio, Muchas gracias Melany!"
margret brown
May 26, 2026
"keeps finding ways to lower my bill thank you"
Jovial “sunshine” Jordan
April 24, 2026
"Jeannette Stroups was a very helpful agent she helped me with everything I needed done and was very efficient and kind!"
Juan Rodríguez
April 10, 2026
"Melanie es muy amable una gran persona para atender sus clientes resivi la mejor atención con ella muy satisfecho"
Denise McClatchey
March 17, 2026
"Super helpful and friendly service. I appreciate the insurance. Thank you. Denise"
"Hi Denise! Thank you so much for the nice review of your experience with our State Farm agency. We enjoy helping you and your family with your insurance needs. Thanks for choosing the Mitch Hanan State Farm Agency. Mitch."
agustín Madrid
February 18, 2026
"Melany helped me and cleared up all my doubts; she is very kind and very patient, and the help was even better because she answered all my questions in Spanish."
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Rick Williams
February 15, 2026
"We were having issues with our Drive Safe and Save App not recording our trips so we stopped at the office to try and figure out what was happening! They were incredibly helpful! We were extremely happy, Melany spent about an hour and half working with our phones and on the phone with tech support and with input from Mitch and Jodie we were able to solve the issue and now working like it should, very happy! We have been insured by them for approximately 20 years and couldn't be happier! They actually drove all the way up to Vida where we live after the Holiday Farm fire just to take pictures and make sure that we were properly insured, definitely went above and beyond to make sure we were taken care of! We have been very fortunate and extremely grateful to have them as our insurance agent! If you are looking for great insurance,great people and someone who has your back and your best interest at heart I would definitely recommend Mitch Hannan, State Farm Insurance agent on Main Street in Springfield Oregon!!!"
"Rick, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Mitch Hanan’s Team—we are always here to help!"
Sheila T
January 29, 2026
"Sarah provided excellent service in a very timely manner. She answered all our questions and helped us get exactly what we needed in coverage."
"Wow, thank you,Sheila! We’re so grateful to have amazing customers like you. – Mitch Hanan - State Farm Insurance Agent "
James Kirkland
January 15, 2026
"Very good customer service."
"Hi James. Thank you for recognizing our customer service and providing a 5-Star review. It means a lot to my team who all work tirelessly to serve our insurance customers. I’m glad to know you are happy with our service. Mitch"
Sabrina Wright
January 14, 2026
"Very good experience. staff very helpful and respectful, and responded to all my email correspondence promptly."
"Hi Sabrina. I love to hear my team responded to your correspondence promptly and you found it helpful. Insurance can be a complicated subject so communication is important. I’m glad your experience was great. Thank you for the 5-star rating. It means a lot to us. Mitch"
Pam Carter
January 11, 2026
"If you are needing insurance for your car, house, or want life insurance...give Mitch or Jody a call...I have had all the kinds of insurance through them and I won't go to any other place...they are very knowledgeable and are extremely helpful with my silly questions."
"Pam. We are so thankful to have the opportunity to serve your insurance needs. When you call with questions, I want you to know we don’t see them as silly at all. We see them as opportunities to help you understand the complex world of insurance and the coverage you have. We’ve enjoyed getting to know you and appreciate you. Thank you so much for the kind review. It means so much to us. Mitch "
kim
January 9, 2026
"Sara and Jodi are the best Great service ."
"Thank you so much for your five-star review! We're thrilled to hear that you had a great experience at Mitch Hanan State Farm Agent. Our team works hard to meet expectations like yours, and we're happy to have hit the mark for you! -Mitch"
Clarence Joles
January 7, 2026
"Sarah is the best!!! can’t get any better than Mitch hanan Statefarm. great price, helpful and efficient there the best in the business"
"HI Clarence. I'm very glad to hear your service experience with Sarah was excellent. Also happy to know your experience with my office has been outstanding. We work hard to be there for our customers when they need us. It's nice to get the feedback and to see our efforts are being recognized. Thank you so much. Mitch. PS. Sarah says thank you too!! :)"
Tara Dawson
December 22, 2025
"Mitch has been my agent for around a decade. When I was in a traffic accident caused by a driver turning left across lanes on highway 126 while they were looking at their phone, Mitch told me that I needed to drive slower to not cause accidents. He lacks empathy towards his clients. I’m just done with this man as my agent and will continue to use State Farm for my insurance."
"Tara. We encourage our customers to communicate their concerns. We do our very best to communicate in a kind and courteous manner with empathy and genuine concern. We hope our customers extend the same kindness to us. It’s heartbreaking to hear I had this kind of impact on your claim experience. When other insurance carriers evaluate their liability, because Oregon is a comparative negligence state, it’s not uncommon for them to claim our driver could have done something to avoid the accident claiming their driver was not 100% at fault. Our goal is to facilitate the claims process on our side by connecting customers to claims and provide support through the claims process. We also try to educate our customers about comparative negligence in Oregon and how it might impact their insurance. I’m sorry you felt unsupported but I want you to know I never intended to dismiss the way this accident impacted you or assign responsibility for the accident to you. I am grateful to have been your agent over the years. "
Austin Dahl
December 22, 2025
"Excellent insurance office! I have used Mitch and Jody for ALL of my personal and business insurance for over a decade, and I have filed numerous claims without a single issue.. Thankful for them!"
"Austin. Thank you for sharing your experience with our office. We do our best to be communicate in a kind and courteous manner with empathy and genuine concern. Thank you for returning that kindness by letting others know how happy you are. Mitch"
Keith Bailey
December 5, 2025
"Jeanette was very polite and courteous knew what she was talking about and she was very quick on getting things pulled up getting a quote taking care of business, kudos Jeanette"
"Hi Keith. I’m happy to know your experience was pleasant and Jeanette took care of your insurance need’s expediently. Thank you for choosing our State Farm office! Don’t hesitate to drop in and say hi and meet the rest our team. Mitch
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Nicki Meade
November 3, 2025
"State Farm has always been good for us. And after my accident they helped me fill out my report; and at the claims number, agent John went above and beyond to make our car whole again with only our deductible for us to pay."
"❤️Hi Nicki. I am glad to know you received great service, especially during a claim. We are always looking out for our policyholders best interest. Sometimes it’s helping you initiate a claim, walking you through the process, connecting you to claims, ushering you to a repair shop and a rental car company. We are grateful for the opportunity to help. "
Unity One Love
September 17, 2025
"The staff at this office are very friendly and efficient. They will go out of their way to help you get the best bang for your buck!"
"❤️Thank you. I’m happy to know you received friendly efficient service. My team works hard and always to look out for our policyholders best interests. "
Dakota Pancake
September 11, 2025
"Jeanette was wonderful and helpful!"
"Hi Dakota. I’m happy to know you had a great experience with Jeanette. Thank you for taking a minute to give Jeanette 5 stars! 🙏🙏"