State Farm® Insurance Agent Mitch Hanan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sheila T
January 29, 2026
5
out of
5
rating by Sheila T
"Sarah provided excellent service in a very timely manner. She answered all our questions and helped us get exactly what we needed in coverage."
We responded:
"Wow, thank you,Sheila! We’re so grateful to have amazing customers like you. – Mitch Hanan - State Farm Insurance Agent "
James Kirkland
January 15, 2026
5
out of
5
rating by James Kirkland
"Very good customer service."
We responded:
"Hi James. Thank you for recognizing our customer service and providing a 5-Star review. It means a lot to my team who all work tirelessly to serve our insurance customers. I’m glad to know you are happy with our service. Mitch"
Sabrina Wright
January 14, 2026
5
out of
5
rating by Sabrina Wright
"Very good experience. staff very helpful and respectful, and responded to all my email correspondence promptly."
We responded:
"Hi Sabrina. I love to hear my team responded to your correspondence promptly and you found it helpful. Insurance can be a complicated subject so communication is important. I’m glad your experience was great. Thank you for the 5-star rating. It means a lot to us. Mitch"
Pam Carter
January 11, 2026
5
out of
5
rating by Pam Carter
"If you are needing insurance for your car, house, or want life insurance...give Mitch or Jody a call...I have had all the kinds of insurance through them and I won't go to any other place...they are very knowledgeable and are extremely helpful with my silly questions."
We responded:
"Pam. We are so thankful to have the opportunity to serve your insurance needs. When you call with questions, I want you to know we don’t see them as silly at all. We see them as opportunities to help you understand the complex world of insurance and the coverage you have. We’ve enjoyed getting to know you and appreciate you. Thank you so much for the kind review. It means so much to us. Mitch "
kim
January 9, 2026
5
out of
5
rating by kim
"Sara and Jodi are the best Great service ."
We responded:
"Thank you so much for your five-star review! We're thrilled to hear that you had a great experience at Mitch Hanan State Farm Agent. Our team works hard to meet expectations like yours, and we're happy to have hit the mark for you! -Mitch"
Clarence Joles
January 7, 2026
5
out of
5
rating by Clarence Joles
"Sarah is the best!!! can’t get any better than Mitch hanan Statefarm. great price, helpful and efficient there the best in the business"
We responded:
"HI Clarence. I'm very glad to hear your service experience with Sarah was excellent. Also happy to know your experience with my office has been outstanding. We work hard to be there for our customers when they need us. It's nice to get the feedback and to see our efforts are being recognized. Thank you so much. Mitch. PS. Sarah says thank you too!! :)"
Tara Dawson
December 22, 2025
1
out of
5
rating by Tara Dawson
"Mitch has been my agent for around a decade. When I was in a traffic accident caused by a driver turning left across lanes on highway 126 while they were looking at their phone, Mitch told me that I needed to drive slower to not cause accidents. He lacks empathy towards his clients. I’m just done with this man as my agent and will continue to use State Farm for my insurance."
We responded:
"Tara. We encourage our customers to communicate their concerns. We do our very best to communicate in a kind and courteous manner with empathy and genuine concern. We hope our customers extend the same kindness to us. It’s heartbreaking to hear I had this kind of impact on your claim experience. When other insurance carriers evaluate their liability, because Oregon is a comparative negligence state, it’s not uncommon for them to claim our driver could have done something to avoid the accident claiming their driver was not 100% at fault. Our goal is to facilitate the claims process on our side by connecting customers to claims and provide support through the claims process. We also try to educate our customers about comparative negligence in Oregon and how it might impact their insurance. I’m sorry you felt unsupported but I want you to know I never intended to dismiss the way this accident impacted you or assign responsibility for the accident to you. I am grateful to have been your agent over the years. "
Austin Dahl
December 22, 2025
5
out of
5
rating by Austin Dahl
"Excellent insurance office! I have used Mitch and Jody for ALL of my personal and business insurance for over a decade, and I have filed numerous claims without a single issue.. Thankful for them!"
We responded:
"Austin. Thank you for sharing your experience with our office. We do our best to be communicate in a kind and courteous manner with empathy and genuine concern. Thank you for returning that kindness by letting others know how happy you are. Mitch"
Keith Bailey
December 5, 2025
5
out of
5
rating by Keith Bailey
"Jeanette was very polite and courteous knew what she was talking about and she was very quick on getting things pulled up getting a quote taking care of business, kudos Jeanette"
We responded:
"Hi Keith. I’m happy to know your experience was pleasant and Jeanette took care of your insurance need’s expediently. Thank you for choosing our State Farm office! Don’t hesitate to drop in and say hi and meet the rest our team. Mitch "
Nicki Meade
November 3, 2025
5
out of
5
rating by Nicki Meade
"State Farm has always been good for us. And after my accident they helped me fill out my report; and at the claims number, agent John went above and beyond to make our car whole again with only our deductible for us to pay."
We responded:
"❤️Hi Nicki. I am glad to know you received great service, especially during a claim. We are always looking out for our policyholders best interest. Sometimes it’s helping you initiate a claim, walking you through the process, connecting you to claims, ushering you to a repair shop and a rental car company. We are grateful for the opportunity to help. "
Unity One Love
September 17, 2025
5
out of
5
rating by Unity One Love
"The staff at this office are very friendly and efficient. They will go out of their way to help you get the best bang for your buck!"
We responded:
"❤️Thank you. I’m happy to know you received friendly efficient service. My team works hard and always to look out for our policyholders best interests. "
Dakota Pancake
September 11, 2025
5
out of
5
rating by Dakota Pancake
"Jeanette was wonderful and helpful!"
We responded:
"Hi Dakota. I’m happy to know you had a great experience with Jeanette. Thank you for taking a minute to give Jeanette 5 stars! 🙏🙏"
Cheri Watts
July 12, 2025
5
out of
5
rating by Cheri Watts
"Mitch and family are the best. Happy to help you and discuss options- always available when you need them. Recommend very highly"
We responded:
"Hi Cheri! Thank you so much for the wonderful review. We love helping you with your insurance needs and are grateful to have the opportunity to serve you. Kind regards, Mitch"
Ginger Huff
May 27, 2025
5
out of
5
rating by Ginger Huff
"Mitch and his staff are awesome. They always communicate well and are very professional, knowledgeable, congenial, and helpful. Recently I forgot to pay my premium and Melany was super patient in assisting me in setting up autopay. I highly recommend this agent for all insurance needs."
We responded:
"Hi Ginger! Thank you for the wonderful review. I’m glad to know Melany was able to help you and that you find our State Farm office helpful, congenial, knowledgeable and professional. Thank you so much for your recommendation! - Mitch"
Exaviour Hill
May 17, 2025
5
out of
5
rating by Exaviour Hill
"Not only were you they personable, but they were very very well informed, and explained aspects of my policies that I would have never understood. But what really got me was knowing that at a moment's notice I can pick up the phone and call one of them and get answers to questions on stuff. In this day and age being able to do that, and know the people that I'm dealing with personally makes all the difference in the world. Thank you so very much, Frank Hill"
We responded:
"Thank you so much, Frank! We're truly grateful for your kind words. It's wonderful to hear our team was able to explain everything clearly and make you feel supported every step of the way. Knowing you feel comfortable picking up the phone and reaching out means everything to us. if you ever have more questions or need assistance, we're always just a call away! -Mitch."
Celina Lawrence
February 28, 2025
4
out of
5
rating by Celina Lawrence
"The reason that I called was not something Jeanette could do immediately. She let me know it would be about a half an hour to process it then she would get back to me by email. She got ahold of me exactly how and when she said she would. I was not left waiting for even a minute. When I called Jeanette to let her know I got the email, she answered the phone by addressing me by name. That made me feel great inside. When we spoke on the phone this second time, I had questions about what the breakdown of my policy meant. Jeanette explained each section until I fully comprehended. She even compared sections against others to contrast them so I knew their differences. In over 15 years of having auto insurance never once did I understand what everything was on my policy. It felt to me as if she was honestly connected with me and wanted me to know the information. She had no rush to get off of the phone. Jeanette’s only goal was in helping me understand. Her clarity helped me make my choice of what to keep on my policy and what to lower the coverage on. She has since called me back to let me know that it will cost me less than what was quoted. I had planned to go in person to figure out if the discount was applied. It was a pleasant surprise that she called to let me know that it was applied. Jeanette has a genuine personality that comes through in each of our exchanges. She does what she says she will. It feels to me that she is comfortable speaking with customers and knows how to handle their questions. She takes care of business is a thoughtful and caring manner that makes me feel not only taken care of but like I can call back if I need to and she would give me the exact same service again and again. Thank you, Jeanette, for what you do and how you do it."
We responded:
"Hi Celina. Thank you for submitting a review regarding your experience with Jeanette. She is definitely a 5 star representative and I’m so glad she is part of our team. "
Kay Thompson
February 19, 2025
5
out of
5
rating by Kay Thompson
"I called 5 minutes before the closed for the day. Jeanette stayed after to ensure I had what I needed. Thank you so much."
We responded:
"Hi Kay. So glad that you were able to reach us right before closing time and Jeanette stayed long to help you with your insurance needs. If we had missed you, we have customer service folks who will pick up 24/7 or feel free to text our office number and someone should see it. Bottom line, someone should always be there when you need us. Thank you for the nice review. Mitch"
Karie M
February 5, 2025
5
out of
5
rating by Karie M
"WE LOVE OUR STATE FARM AGENTS AT MITCH HANAN! SARAH WAS ATTENTIVE TO OUR NEEDS, THOROUGH, AND VERY KIND! EXCELLENT CUSTOMER SERVICE FROM THE ENTIRE TEAM! WE HIGHLY RECOMMEND THIS CREW!"
We responded:
"Hi Karie. I’m happy to know you had a great experience with Sarah and found her attentive and kind. We appreciate the opportunity to serve you. Mitch"
Nancy Weaver
January 30, 2025
5
out of
5
rating by Nancy Weaver
"Excellent and thorough information and assistance from all staff!!"
We responded:
"Hi Nancy. Thank you for taking the time to provide a review. We are so grateful for the opportunity to serve your insurance and financial service needs and I’m glad to know you have received excellent and thorough information and assistance from our team. Mitch"
Jerry Emery
January 5, 2025
5
out of
5
rating by Jerry Emery
"Mitch and Jodie are great at what they do. It’s obvious they care about their customers. I like having an agent I can talk to in the event something happens. It’s also nice knowing their office will have the answers to something I’m trying work through. If the answer isn’t immediate they always get back to me quickly."
We responded:
"Hi Jerry, We are grateful to have the opportunity to serve your insurance needs. I’m happy to hear you feel cared for and prefer to have an agent and team to give you the answers to your important questions in a timely manner. Thank you for the amazing review! Mitch"
Ken Carver
December 28, 2024
5
out of
5
rating by Ken Carver
"Great people"
We responded:
"Hi Ken. Thank you for the nice review. It was a pleasure meeting you. Mitch"
Kat Self
December 26, 2024
5
out of
5
rating by Kat Self
"Awesome service!! Thank you"
We responded:
"Hi Kat. So glad received awesome service! Thank you for the awesome review. If you need anything else, don’t hesitate to call, text, email or drop in. Mitch"
Noah Dent
December 24, 2024
5
out of
5
rating by Noah Dent
"Mitch and his team were anxious to help- and they did so very quickly. I appreciate the responsiveness and explanation I got for the questions I had. Was easy to communicate over email and get quotes from them. Thank you for a seamless process!"
We responded:
"Hi Noah. I’m happy to know your experience with the responsiveness of my team to your insurance questions and that we gave clear explanations. Also glad you were able to communicate easily through email and received your quotes quickly. We appreciate you. If there is anything else you need, whether auto insurance, life insurance or even retirement planning, the Mitch Hanan State Farm Agency is here to help. Mitch "
Gman Thirteen (Gr8one67)
December 19, 2024
5
out of
5
rating by Gman Thirteen (Gr8one67)
"Jeanette was helpful, knowledgeable, courteous,and professional. She answered my questions, we adjusted my quotes and I chose to switch to State Farm."
We responded:
"Gman, Thank you for recognizing Jeanette and the 5-Star rating. I’m glad Jeanette was able to answer all your insurance questions and help you find the auto insurance coverage at a price that fits your budget. Welcome aboard! If you have any questions along the way, don’t hesitate to reach out by phone, text or email. Mitch"
Jeanie Weaver
December 18, 2024
5
out of
5
rating by Jeanie Weaver
"Always fantastic service"
We responded:
"Hi Jeanie. I’m happy to know you always have great experiences working with Mitch Hanan State Farm Insurance Agent office and receive fantastic service. Thank you for the awesome review! Mitch"