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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deanna Moffitt

Deanna Moffitt

September 25, 2024

5  out of  5
rating by Deanna Moffitt
"I just want to say I have had several odd and not fun experiences with State Farm here in Lane county. Today I was helped by a wonderful young lady, Jeanette, who made the entire experience helpful and funny and actually inspired me to get full coverage instead of the basic! Thank you Jeanette,(not Jake), from State Farm! 😁👍"
We responded:
"Thanks Deanna. I think I’ll make a case for State Farm marketing that they create a new spokesperson to add to the mix. I think” Jeanette from State Farm” makes total sense and our Jeanette would fill the role perfectly. Thanks for the 5- Star review for Jeanette..from State Farm!"
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Emily Nelson

September 20, 2024

5  out of  5
rating by Emily Nelson
"Jeannette was so patient with my questions and explained as well as she could. She was kind and easy to chat with. She took my payment and answered all my questions. More businesses need a Jeanette on their team. :)"
We responded:
"Hi Emily. I’m happy to hear you found Jeanette to be patient while answering your questions. We appreciate the recognition of our valued team members as it is very motivating when they get positive feedback. Thank you!! Mitch"
Profile photo of Jim and Margie Brown

Jim and Margie Brown

September 17, 2024

5  out of  5
rating by Jim and Margie Brown
"Ciera was very knowledgeable and helpful with answering all our questions."
We responded:
"Hi Jim & Margie. I want to thank you for recognizing Ciera and that you found her knowledgeable and helpful in answering your insurance questions."
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Linda Campbell

September 16, 2024

5  out of  5
rating by Linda Campbell
"Very friendly!!!"
We responded:
"Thank you so much for your five-star review! We're thrilled to hear that you had a great experience and found my team friendly at Mitch Hanan State Farm Agent. We work hard to meet expectations like yours, and we're happy to have hit the mark for you! -Mitch"
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Calvin Rutherford

August 22, 2024

5  out of  5
rating by Calvin Rutherford
"The staff is always polite and helpful"
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Nathan Nowak

July 18, 2024

5  out of  5
rating by Nathan Nowak
"5 stars, have worked with this office for several years now. Never had any issues. Always very helpful and friendly. Makes life easy. Every issue or question I have they are able to reslove immediately. Very satisfied."
We responded:
"Hi Nathan. Thank you for the great review. We work hard to provide excellent service and glad we are helpful and friendly to you. Mitch"
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Cari Hall

July 8, 2024

5  out of  5
rating by Cari Hall
"Been with Mitch and Jodi since I was born basically and I will never change my ins company. Best ones around!"
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Perri Allison McGee

July 8, 2024

5  out of  5
rating by Perri Allison McGee
"We have been with this office for over 20 years. Several times we have compared prices with other agencies and we just can beat our plan here! AND THE FANTASTIC CUSTOMER SERVICE can never be beat, they have treated our entire family with professionalism and compassion when we needed them."
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Michele Falls

July 8, 2024

5  out of  5
rating by Michele Falls
"Thanks to Aly who was extremely helpful today. She was very friendly and met the needs and questions I came in for graciously and immediately."
We responded:
"Michele, we're thrilled to hear about your experience with Aly! Our team members at Mitch Hanan State Farm Agent are here to provide friendly and immediate assistance for your insurance needs! We appreciate your kind words! -Mitch"
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PHYLLIS

July 4, 2024

5  out of  5
rating by PHYLLIS
"Kind, courteous, thoughtful and thorough service in person today. I thoroughly enjoyed speaking with Sierra."
We responded:
"Phyllis, thank you for your wonderful feedback! We're delighted you had a positive experience with our team at Mitch Hanan State Farm Agent and appreciated the good communication, politeness, and the wonderful service you received! Your satisfaction is our top priority, and it's wonderful to know we met your expectations! -Mitch"
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Paula Chevalier

July 3, 2024

5  out of  5
rating by Paula Chevalier
"Good personal service."
We responded:
"Hi Paula. I'm happy to know you had a great experience working with my team member and that you found the personal service we provide satisfying. Thank you for the 5-Star rating. I'm thankful to have the opportunity to serve your auto insurance, home insurance, life insurance or small business insurance needs at Mitch Hanan State Farm Insurance Agent. Mitch."
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Debbie W.

July 3, 2024

5  out of  5
rating by Debbie W.
"Very friendly, attentive, and fast. Would highly recommend."
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Karen Morris

July 1, 2024

5  out of  5
rating by Karen Morris
"Very good communication. Polite. Wonderful person"
We responded:
"Karen, thank you for your wonderful feedback! We're delighted you had a positive experience with our team at Mitch Hanan State Farm Agent and appreciated the good communication, politeness, and the wonderful service you received! Your satisfaction is our top priority, and it's wonderful to know we met your expectations! -Mitch "
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Neal Jacobson

June 28, 2024

5  out of  5
rating by Neal Jacobson
"Great team and service is top notch!"
We responded:
"Neal, Thank you for the great review. I’m glad to know you are happy with the service my team provided you. Mitch"
Profile photo of Linda Smith Reichel

Linda Smith Reichel

June 28, 2024

5  out of  5
rating by Linda Smith Reichel
"Yes, the help was wonderful. Always have the best help from all agents. Thank you"
We responded:
"Linda, I’m glad you found my team wonderfully helpful and that you always have a great experience working with them. Thank you for the awesome review! Mitch"
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Jean Cooper {ST_BOX}

June 27, 2024

5  out of  5
rating by Jean Cooper {ST_BOX}
"They are very friendly and help you find cost effective ways to save on your insurance. Great office and wonderful people!"
We responded:
"Jean, it’s great to know you had a great experience working with my team to find ways to save on your insurance. Glad you are happy with my wonderful team. Mitch"
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Krea

June 26, 2024

5  out of  5
rating by Krea
"Abby had my question answered and action taken within 2 minutes. She was kind, professional and efficient. We were switched automatically to Mitch Hanan’s office when our other agent retired and we couldn’t be happier with this office and his team!"
We responded:
"Krea, I’m glad to know you had a great experience working with Abby on your insurance and found her kind, professional and efficient. We love hearing you are happy after your prior agent retired. Mitch"
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Michael Levenhagen

June 24, 2024

5  out of  5
rating by Michael Levenhagen
"Fast, Fun and Effective"
We responded:
"Michael, glad to know you found us effectively quick in a fun way! Thanks for choosing Mitch Hanan’s State Farm Insurance agency for your insurance needs. Mitch"
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jeanne coe

June 21, 2024

5  out of  5
rating by jeanne coe
"Recently I contacted Ciera at my Statefarm office to have my policy rerated. She was so efficient and on top of things. I really appreciated that she gave me a heads up about what to expect. Best part was I ended up with a significant savings on my insurance!"
We responded:
"Hi Jeannie, I’m glad you had a great experience working with Ciera and found her responsive and on top of things, giving you a heads up on what to expect. Cost savings was a bonus! Mitch"
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Neola Wheeler

June 18, 2024

5  out of  5
rating by Neola Wheeler
"Jeanette (sp) was extremely helpful. I Give her a 10 out of 10. Thank you."
We responded:
"Neola, Thank you for the 10 out of 10 rating for Jeanette. I’m glad you found her extremely helpful. Mitch"
Profile photo of Samantha Morris

Samantha Morris

June 17, 2024

5  out of  5
rating by Samantha Morris
"I spoke with Abby today about adding insurance on my new commuter car. She was kind, fast, and very helpful! Always a pleasure getting to work with this team!"
We responded:
"Hi Samantha, I’m glad to know you are happy with the service my team provides and received kind, fast and helpful service from Abby. It’s our pleasure to serve your insurance and financial service needs."
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Tyler aldrich

June 13, 2024

5  out of  5
rating by Tyler aldrich
"Abby got me a great rate and was tremendously in tune with the needs of my business"
We responded:
"Tyler, thank you for your wonderful feedback! We're delighted you had a positive experience with our team at Mitch Hanan State Farm Agent and appreciated the good communication, politeness, and the wonderful service you received! Your satisfaction is our top priority, and it's wonderful to know we met your expectations! -Mitch"
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Julie Anderson

June 13, 2024

5  out of  5
rating by Julie Anderson
"The agent knew all the answers to my questions, was very polite and helpful and made sure I had all the information I needed. I would highly recommend to anyone looking for auto insurance and what to do when buying a new car."
We responded:
"Thank you, Julie, for your recommendation! We're delighted to hear that our agent provided you with knowledgeable and helpful service. We appreciate your trust in us for your insurance needs and look forward to assisting you further. If you have any questions or need assistance, please feel free to reach out. - Mitch"
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Erin Oyler

June 13, 2024

5  out of  5
rating by Erin Oyler
"Fast help and friendly service!"
We responded:
"Erin, thank you for your wonderful feedback! We're delighted you had a positive experience with our team at Mitch Hanan State Farm Agent and appreciated the good communication, politeness, and the wonderful service you received! Your satisfaction is our top priority, and it's wonderful to know we met your expectations! -Mitch"
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L B

June 11, 2024

5  out of  5
rating by L B
"Shout out to Jennette with State Farm, answered all my questions and took great care of me. Sometimes this can be confusing but not with her.. she was a huge help! Thank you so much!"
We responded:
"L B, I'm happy to hear you received professional and friendly service from my team member Ciera. My team at Mitch Hanan State Farm insurance enjoys working with customers like you and I thank you for the wonderful review of her efforts. Mitch"