State Farm® Insurance Agent Mitch Hanan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Celina Lawrence
February 28, 2025
4
out of
5
rating by Celina Lawrence
"The reason that I called was not something Jeanette could do immediately. She let me know it would be about a half an hour to process it then she would get back to me by email. She got ahold of me exactly how and when she said she would. I was not left waiting for even a minute. When I called Jeanette to let her know I got the email, she answered the phone by addressing me by name. That made me feel great inside. When we spoke on the phone this second time, I had questions about what the breakdown of my policy meant. Jeanette explained each section until I fully comprehended. She even compared sections against others to contrast them so I knew their differences. In over 15 years of having auto insurance never once did I understand what everything was on my policy. It felt to me as if she was honestly connected with me and wanted me to know the information. She had no rush to get off of the phone. Jeanette’s only goal was in helping me understand. Her clarity helped me make my choice of what to keep on my policy and what to lower the coverage on. She has since called me back to let me know that it will cost me less than what was quoted. I had planned to go in person to figure out if the discount was applied. It was a pleasant surprise that she called to let me know that it was applied. Jeanette has a genuine personality that comes through in each of our exchanges. She does what she says she will. It feels to me that she is comfortable speaking with customers and knows how to handle their questions. She takes care of business is a thoughtful and caring manner that makes me feel not only taken care of but like I can call back if I need to and she would give me the exact same service again and again. Thank you, Jeanette, for what you do and how you do it."
We responded:
"Hi Celina. Thank you for submitting a review regarding your experience with Jeanette. She is definitely a 5 star representative and I’m so glad she is part of our team. "
Kay Thompson
February 19, 2025
5
out of
5
rating by Kay Thompson
"I called 5 minutes before the closed for the day. Jeanette stayed after to ensure I had what I needed. Thank you so much."
We responded:
"Hi Kay. So glad that you were able to reach us right before closing time and Jeanette stayed long to help you with your insurance needs. If we had missed you, we have customer service folks who will pick up 24/7 or feel free to text our office number and someone should see it. Bottom line, someone should always be there when you need us. Thank you for the nice review. Mitch"
Karie M
February 5, 2025
5
out of
5
rating by Karie M
"WE LOVE OUR STATE FARM AGENTS AT MITCH HANAN! SARAH WAS ATTENTIVE TO OUR NEEDS, THOROUGH, AND VERY KIND! EXCELLENT CUSTOMER SERVICE FROM THE ENTIRE TEAM! WE HIGHLY RECOMMEND THIS CREW!"
We responded:
"Hi Karie. I’m happy to know you had a great experience with Sarah and found her attentive and kind. We appreciate the opportunity to serve you. Mitch"
Nancy Weaver
January 30, 2025
5
out of
5
rating by Nancy Weaver
"Excellent and thorough information and assistance from all staff!!"
We responded:
"Hi Nancy. Thank you for taking the time to provide a review. We are so grateful for the opportunity to serve your insurance and financial service needs and I’m glad to know you have received excellent and thorough information and assistance from our team. Mitch"
Jerry Emery
January 5, 2025
5
out of
5
rating by Jerry Emery
"Mitch and Jodie are great at what they do. It’s obvious they care about their customers. I like having an agent I can talk to in the event something happens. It’s also nice knowing their office will have the answers to something I’m trying work through. If the answer isn’t immediate they always get back to me quickly."
We responded:
"Hi Jerry, We are grateful to have the opportunity to serve your insurance needs. I’m happy to hear you feel cared for and prefer to have an agent and team to give you the answers to your important questions in a timely manner. Thank you for the amazing review! Mitch"
Ken Carver
December 28, 2024
5
out of
5
rating by Ken Carver
"Great people"
We responded:
"Hi Ken. Thank you for the nice review. It was a pleasure meeting you. Mitch"
Kat Self
December 26, 2024
5
out of
5
rating by Kat Self
"Awesome service!! Thank you"
We responded:
"Hi Kat. So glad received awesome service! Thank you for the awesome review. If you need anything else, don’t hesitate to call, text, email or drop in. Mitch"
Noah Dent
December 24, 2024
5
out of
5
rating by Noah Dent
"Mitch and his team were anxious to help- and they did so very quickly. I appreciate the responsiveness and explanation I got for the questions I had. Was easy to communicate over email and get quotes from them. Thank you for a seamless process!"
We responded:
"Hi Noah. I’m happy to know your experience with the responsiveness of my team to your insurance questions and that we gave clear explanations. Also glad you were able to communicate easily through email and received your quotes quickly. We appreciate you. If there is anything else you need, whether auto insurance, life insurance or even retirement planning, the Mitch Hanan State Farm Agency is here to help. Mitch "
Gman Thirteen (Gr8one67)
December 19, 2024
5
out of
5
rating by Gman Thirteen (Gr8one67)
"Jeanette was helpful, knowledgeable, courteous,and professional. She answered my questions, we adjusted my quotes and I chose to switch to State Farm."
We responded:
"Gman, Thank you for recognizing Jeanette and the 5-Star rating. I’m glad Jeanette was able to answer all your insurance questions and help you find the auto insurance coverage at a price that fits your budget. Welcome aboard! If you have any questions along the way, don’t hesitate to reach out by phone, text or email. Mitch"
Jeanie Weaver
December 18, 2024
5
out of
5
rating by Jeanie Weaver
"Always fantastic service"
We responded:
"Hi Jeanie. I’m happy to know you always have great experiences working with Mitch Hanan State Farm Insurance Agent office and receive fantastic service. Thank you for the awesome review! Mitch"
Doug Virnig
December 17, 2024
5
out of
5
rating by Doug Virnig
"Professional, courteous, prompt, knowledgeable, easy to communicate with, patient...kind of like a good neighbor."
We responded:
"Hi Doug! Thank you for the 5-Star review. I’m happy to know you found our service professional, courteous, prompt, patient and my team was easy to talk to. Whether we are helping someone choose the best combination of coverage and price for auto and home insurance or find the right life insurance coverage to protect their loved ones, we provide the same Good Neighbor characteristics that separates State Farm from our competitors. We appreciate your business! Mitch"
Mari Davenport
December 13, 2024
5
out of
5
rating by Mari Davenport
"I have been insured State Farm for e few years now. Moved to a different city and my agent and his associates were very helpful in giving me names of agents closer to where I live now. I would definitely recommend this office. Great customer service!"
We responded:
"Hi Mari. Of course, we’re going to miss serving you but understand walking into an agents office nearby works best for your situation. As an FYI as long as you live in Oregon, we can serve you. I have satisfied customers all over the state of Oregon! So if you aren’t happy down the line don’t hesitate to call us. With technology today we can meet virtually face to face in the convenience of your home. Policyholders can also manage accounts, or submit claims through their StateFarm.com account or through the convenience of our mobile app. Bottom line, we want you to feel comfortable and if today that means an agent close by, we’re happy to assist. Thank you for the nice review! We appreciate that. Mitch"
Tiffany Mccain
November 30, 2024
5
out of
5
rating by Tiffany Mccain
"Fantastic customer service. I received not only better coverage but also at a lower cost. So happy I went in and signed up for State Farm"
We responded:
"Hi Tiffany. I’m glad to hear you received fantastic customer service, improved your coverage and saved money on your insurance. Thank you for the nice review. If you need anything else, please don’t hesitate to reach out. Welcome to Mitch Hanan’s State Farm Insurance!! We’re happy to have the opportunity to serve you. Mitch"
Christina Gebhart
November 7, 2024
5
out of
5
rating by Christina Gebhart
"Jennet From State Farm has been very Polite and understanding and has answered all of my Questions in being very understanding way. I only Wish I could Give 10 Star 🌟 s Becuse I would. It's token me longer then I would like to write ✍️ this feedback am grateful 🙏 for have such an understanding agent and one with such .Compassion."
We responded:
"Thank you so much for taking the time to share such thoughtful feedback, Christina! We are beyond grateful for your kind words. Jennet is such an amazing part of our team, making sure you feel heard and supported. We're glad to know she made such a positive impression to you. Your recommendation means the world to us. If you ever need anything else, we’re here to help! -Mitch"
Jessica Asa
October 30, 2024
5
out of
5
rating by Jessica Asa
"Jeanette at Mitch Hanna State Farm is amazing! I was stressing over a last minute renters insurance request that my college age daughter needed before signing her lease. Jeanette took charge and had everything done well before our appointment. Thank you so much Jeanette!"
We responded:
"Hi Jessica. I’m glad to know Jeanette was responsive and helped you get the Renters Insurance in place in time to sign your daughter’s lease. College is a big step and I understand how stressful things can get. I’m also glad to know Jeanette helped relieve a bit of the stress you’re experiencing helping your daughter get everything set up. Mitch"
Tawnya Pratt
October 29, 2024
5
out of
5
rating by Tawnya Pratt
"Every time I call the office a representative answers right away and is helpful to my needs."
We responded:
"Thank you for taking the time to share your experience, Tawnya! We’re delighted to hear that you consistently receive prompt and helpful assistance from our team. Providing excellent customer service is our top priority, and it’s wonderful to know that we’re meeting your needs effectively. If there’s anything more we can do for you, please feel free to reach out. We appreciate your support! - Mitch"
Adam Karch
October 29, 2024
5
out of
5
rating by Adam Karch
"I called the office and Jeanette immediately went to work on my homeowner's policy gave me a quote that saved me money compared to my previous policy and was able to lower my auto insurance at the same time. She was professional and went to work on writing and activating the policy in a short amount of time."
We responded:
"Thank you for the 5-Star review Adam. I’m glad to know you were happy with the service Jeanette provided while quoting your home and auto insurance. We also like to hear we were able to help lower the price of insurance for you. Mitch"
Jovial “sunshine” Jordan
October 11, 2024
5
out of
5
rating by Jovial “sunshine” Jordan
"Jeannette Stroups was a very helpful agent and got me the exact quote I wanted! Thank you so much!"
We responded:
"Hi Jovial. Thanks for the 5-Star review. I’m glad to know you were happy with the service Jeanette provided while quoting your insurance and found her very helpful. Mitch"
Deanna Moffitt
September 25, 2024
5
out of
5
rating by Deanna Moffitt
"I just want to say I have had several odd and not fun experiences with State Farm here in Lane county. Today I was helped by a wonderful young lady, Jeanette, who made the entire experience helpful and funny and actually inspired me to get full coverage instead of the basic! Thank you Jeanette,(not Jake), from State Farm! 😁👍"
We responded:
"Thanks Deanna. I think I’ll make a case for State Farm marketing that they create a new spokesperson to add to the mix. I think” Jeanette from State Farm” makes total sense and our Jeanette would fill the role perfectly. Thanks for the 5- Star review for Jeanette..from State Farm!"
Emily Nelson
September 20, 2024
5
out of
5
rating by Emily Nelson
"Jeannette was so patient with my questions and explained as well as she could. She was kind and easy to chat with. She took my payment and answered all my questions. More businesses need a Jeanette on their team. :)"
We responded:
"Hi Emily. I’m happy to hear you found Jeanette to be patient while answering your questions. We appreciate the recognition of our valued team members as it is very motivating when they get positive feedback. Thank you!! Mitch"
Jim and Margie Brown
September 17, 2024
5
out of
5
rating by Jim and Margie Brown
"Ciera was very knowledgeable and helpful with answering all our questions."
We responded:
"Hi Jim & Margie. I want to thank you for recognizing Ciera and that you found her knowledgeable and helpful in answering your insurance questions."
Linda Campbell
September 16, 2024
5
out of
5
rating by Linda Campbell
"Very friendly!!!"
We responded:
"Thank you so much for your five-star review! We're thrilled to hear that you had a great experience and found my team friendly at Mitch Hanan State Farm Agent. We work hard to meet expectations like yours, and we're happy to have hit the mark for you! -Mitch"
Calvin Rutherford
August 22, 2024
5
out of
5
rating by Calvin Rutherford
"The staff is always polite and helpful"
We responded:
"Thank you Calvin. I'm glad to know my team is polite and helpful when you need us. We appreciate you. Mitch"
Nathan Nowak
July 18, 2024
5
out of
5
rating by Nathan Nowak
"5 stars, have worked with this office for several years now. Never had any issues. Always very helpful and friendly. Makes life easy. Every issue or question I have they are able to reslove immediately. Very satisfied."
We responded:
"Hi Nathan. Thank you for the great review. We work hard to provide excellent service and glad we are helpful and friendly to you. Mitch"
Cari Hall
July 8, 2024
5
out of
5
rating by Cari Hall
"Been with Mitch and Jodi since I was born basically and I will never change my ins company. Best ones around!"
We responded:
"Hi Cari. Jodie and I want to let you know how much we appreciate your comments. After 25 years of service to the Springfield community, we built long lasting client relationships and it's an honor to have served your insurance needs since you were very young. Again, we thank you for being our customer. Mitch and Jodie. "